Refund Policy — Exam Preparation
Last updated: November 10, 2026
This policy applies to StudyingNurse exam-preparation Q-Banks and content-review purchases, including Pre-Nursing, Nursing School, NCLEX, Nurse Practitioner, CCRN, and MEDICAL products.
1. Nursing — Pre-Nursing, Nursing School, NCLEX, Nurse Practitioner, CCRN and MEDICAL
Q-Bank and content-review purchases are fully refundable as long as you contact us within 24 hours of purchase and have not completed the baseline assessment.
Both conditions must be satisfied. Completing the baseline assessment or contacting us after the 24-hour period makes this particular refund route unavailable, subject to the separate first-payment window below and any rights you have under applicable law.
2. Seven-day first-payment window
For a new exam-preparation subscription, you may instead request a full refund within seven calendar days of your first payment if you have answered fewer than 50 questions in the purchased product. This means 0–49 answered questions.
This window applies once to the first payment for the new subscription. It does not reset after renewal, reactivation, a plan change, or a subsequent purchase intended to obtain another introductory refund period. Once you have answered 50 or more questions, this refund route is no longer available.
3. Subscription cancellation and started billing periods
You may cancel anytime. Cancellation stops the next renewal, and you retain access until the end of the period already paid for. Except for an eligible request under Sections 1 or 2, or where applicable law requires otherwise, there are no refunds for a billing period that has already started.
Cancelling a subscription is not itself a refund request. If you believe you qualify for a refund, please submit a separate request within the applicable window.
4. Renewals and plan changes
Renewal payments are not covered by the seven-day first-payment window. You are responsible for cancelling before the renewal date shown in your account or purchase confirmation. Fees for a renewal period that has already begun are non-refundable unless required by law. Plan changes do not create a new first-payment refund window.
5. How to request a refund
Contact StudyingNurse through the support channel available in your account or the support address shown on your purchase receipt. Include:
- the email address associated with your account;
- the product or subscription purchased;
- the purchase date and transaction reference, where available; and
- a brief explanation of your request.
We may verify the purchase date, baseline-assessment status, answered-question count, and subscription history before making a decision. Please do not send full payment-card details.
6. Approved refunds
Approved refunds are returned to the original payment method where reasonably possible. Your bank or payment provider controls how long the credit takes to appear. Any access associated with a fully refunded purchase may end when the refund is issued.
7. Technical problems and duplicate charges
Contact us promptly if you cannot access a purchased product, believe you were charged twice, or identify another billing error. We will investigate and correct verified errors. Nothing in this policy prevents a case-by-case goodwill review, but a goodwill refund is not guaranteed and does not create a precedent for future purchases.
8. Academic integrity and account misuse
Refund eligibility may be reviewed where there is evidence of fraudulent payment, account sharing, scraping, unauthorized copying, redistribution, or another material breach of the Exam Preparation Terms and Conditions. A refund request does not prevent us from addressing misuse or securing the service.
9. Your statutory rights
This policy provides contractual refund rights in addition to any mandatory consumer rights that apply to you. Nothing in this policy excludes or limits a refund or other remedy that applicable law does not permit us to exclude or limit.